Returns Policy

Clients who wish to return items they have ordered in error or no longer want/need may be able to do so, but it is at the sole discretion of the manufacturer.

To initiate a return, claims must be made within 30 days of item receipt. To facilitate the return process, please note the following guidelines:

Restocking Fee:

• A restocking fee of 20% will be incurred on any returns accepted by the manufacturer.

Condition of Items (Assuming Manufacturer approves the return):

• Items must be unopened and new, with all security seals intact.
• It is essential that the items are in their original condition and packaging, free from any signs of use or damage.

Return Shipping:

• You are responsible for organising and paying for the return of the items using a trackable courier service.
• This ensures that the return can be monitored and verified, providing necessary proof of return delivery.

Manufacturer Inspection:

• Once the returned items are received by the manufacturer, they will conduct a thorough inspection.
• The manufacturer will check that the items are unopened and new, in compliance with the return policy guidelines.

Declined Returns:

• If the manufacturer determines that the items have been used or are not in their original condition, they may decline the return.
• In such cases, it becomes the responsibility of the customer to arrange collection of the declined items.
• Failure to collect the declined items within 30 days may result in their disposal with no refund provided.

Refunds:

• Upon acceptance of the return, a refund will be issued to the customer.
• The refund amount will be reduced by the restocking fee and the original delivery charge incurred at the time of purchase.

Please note that if the product has been opened, it is unlikely that the manufacturer will accept the return.