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Returns Policy


Request A Returns Number

Email us on or call us on (01189) 919 545 with your order number and details of the issue


Pack Your Items(s) In A Secure Box

Pack your item(s) back into the original packaging and place it inside secure packaging


Label The Box With Your Return Details

Make it clearly visible to speed up processing


Send Your Items To Our Returns Address

Products must be returned by registered post or by a courier company with tracking capability

Goods Ordered In Error / No Longer Required

Clients who wish to return items they have ordered in error or no longer want/need may be able to do so, but it is at the sole discretion of the manufacturer.

To initiate a return, claims must be made within 30 days of item receipt. To facilitate the return process, please note the following guidelines:

Restocking Fee:

  • A restocking fee of 20% will be incurred on any returns accepted by the manufacturer.

Condition of Items (Assuming Manufacturer approves the return):

  • Items must be unopened and new, with all security seals intact.
  • It is essential that the items are in their original condition and packaging, free from any signs of use or damage.

Return Shipping:

  • You are responsible for organising and paying for the return of the items using a trackable courier service.
  • This ensures that the return can be monitored and verified, providing necessary proof of return delivery.

Manufacturer Inspection:

  • Once the returned items are received by the manufacturer, they will conduct a thorough inspection.
  • The manufacturer will check that the items are unopened and new, in compliance with the return policy guidelines.

Declined Returns:

  • If the manufacturer determines that the items have been used or are not in their original condition, they may decline the return.
  • In such cases, it becomes the responsibility of the customer to arrange collection of the declined items.
  • Failure to collect the declined items within 30 days may result in their disposal with no refund provided.


  • Upon acceptance of the return, a refund will be issued to the customer.
  • The refund amount will be reduced by the restocking fee and the original delivery charge incurred at the time of purchase.

Please note that if the product has been opened, it is unlikely that the manufacturer will accept the return.

Goods Damaged In Transit

If your goods were damaged during transit, you must notify us via email to within 3 days of receiving the items. This ensures that we can promptly address the issue and provide a suitable solution. Additionally, if you notice any visible damage to the goods upon delivery, it is crucial to either refuse the delivery or mark the delivery note accordingly. 

  • Report any transit damage to us within 3 days of receiving the goods.
  • If goods are visibly damaged upon receipt, mark the delivery note accordingly.
  • A replacement product will be shipped to you
  • If you decline the replacement, a restocking fee of 20% will be charged by the manufacturer.

Goods Reported Faulty Within 14 Days Of Receipt

If you identify a fault in a received item, you must report it to as as soon as possible via email to

Upon receiving your report, we will first need to ensure that full troubleshooting has been completed

The troubleshooting may be conducted by our in-house team or in collaboration with the product manufacturer to validate the reported fault.

Return Organisation and Replacement:

  • If the fault is confirmed by the manufacturer and they authorise a replacement, we will guide you through the return process to ensure a seamless experience.
  • All goods must be returned in their entirety, including all original accessories and packaging.
  • Once we receive the complete return, we will prioritise the dispatch of a replacement product to you. (Some manufacturers authorise an advanced replacement and if that is the case we will get your replacement out first before organising the return)

Declining any Replacement and Restocking Fee:

In the event that you choose to decline the replacement product, a restocking fee of 20% will apply.

Goods Reported FaultyMore Than 14 Days After Receipt

If you encounter any issues or malfunctions beyond the initial 14-day period, then you must contact the manufacturer directly and make use of the included hardware warranty.

We are happy to provide all the support details if you do not have them to hand.